Claremont House - Keeping You Safe (Covid-19)
We are pleased to let you know that we have worked hard to make sure that everything is ready to open our door safely once again and we are looking forward to welcoming you all back to Ambleside.
Your safety and welfare is very important and we have developed and implemented a range of policies and procedures to enable us to reassure you of our commitment to keep you safe whilst here at Claremont House. And we will do everything we can to make your stay as pleasant as possible. As a result of this pandemic we have changed many of our daily practices and services to maintain social distancing. As the situation progresses we will review our policies and revise or change them in accordance with Government and industry guidelines.
- Before You Stay
We will be in touch with you to confirm all details of your booking. A copy of our Covid-19 Safekeeping Policy will be included together with our T & C’s. At the moment, no deposits will be taken at the time of booking.
- On Arrival
Hand sanitisers are throughout the building, You will be given your room key which has been sanitised and disinfected and we will show you to your room.
Our usual breakfast will be served in our dining room which has been organised to enable social distancing.
- Guest Bedrooms
In addition to our usual high levels of cleanliness and hygiene we are introducing a disinfectant “fogging” machine which will be used to sanitise your room as part of our cleaning procedures. Your bedroom will then be closed to confirm that no one has entered since this cleaning process.
Guest bedrooms will be serviced following the third night of any stay at an agreed time when guests are not present. Fresh additional towels will be in you rooms and we are happy to provide fresh supplies of linen if they are required. Please leave any used items outside our bedroom door for collection. Extra individually teas, coffees, biscuits etcetera are always available.
- Enhanced Cleaning and Hygiene Protocols
Appropriate personal protective equipment will be worn by us and changed frequently.
Door handles, table tops, soft seating, etc. will be sanitised throughout the day with our fogging machine.
- Social Distancing
We are making every effort to make Claremont House safe and reserve the right to control social distancing.
- Cancellation Policy
We have introduced much more flexible terms for bookings made directly with us. This will allow you to modify your reservation should Government travel rules change. Reservations made with other booking agencies will be subject to their general conditions.
We hope you enjoy your stay with us.
Best wishes Dave and Angie.