Home	Accommodation	Tariff & terms	Contact us	Availability & online reservations	Location	Gallery & Links

Claremont House Ambleside - Terms & Conditions

Deposit A non-refundable deposit is required at the time of booking and will be the cost of the first night's accommodation to be paid by credit or debit card. Confirmation of Booking Your booking will be completed when we acknowledge receipt of your booking request and deposit. Prior to that the booking will only be regarded as provisional. Payment We accept payment by credit/debit card or cheque - payable to Claremont House. Payment for any outstanding balance for the cost of your stay will be taken on departure. Upon arrival you will be required to provide your card details which will be taken as authorization for payment in the event of chargeable breakages/damage or breach of no-smoking policy. Cancellation by You If you cancel more than 10 days before arrival you will lose your deposit but will not be charged for any remainder of your booking. If you cancel 10 days or less before arrival, or fail to check in or leave before your due departure date, we reserve the right to charge you for the full balance due for the whole of your booking less any costs not incurred by us as a result of your cancellation. If a room has been booked for double occupancy and one person cancels, the full room rate will apply. It is recommended that you take out travel insurance which provides for cancellation cover. Cancellation by Us In the unlikely event that we are forced to cancel your booking we will attempt to offer you alternative accommodation. If suitable accommodation is not available (or acceptable to you) then we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us. In any circumstances where you are entitled to compensation, the limit of our liability to you arising from our breach of contract will be up to a maximum of twice the cost of your booking. Amendment by Us If you have booked a specific room, we will try to ensure that this room is available to you. We do however reserve the right to accommodate you in a different room. If this room is not acceptable, you have the right to treat the booking as being cancelled and we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us. In any circumstances where you are entitled to compensation, the limit of our liability to you arising from our breach of contact will be up toa maximum of twice the cost of your booking. If you accept the new room and the new room is normally charged at a lower rate, then the difference will be deducted from the final balance due from you. If the new room is normally charged at a higher rate then you will not be charged the difference. This is the limit of our liability to you in these circumstances. Arrival and Departure You will be able to check in between the hours of 4pm and 8pm. Check in outside these hours is by prior arrangement. You are required to leave by 10.30am on the day of departure. Damage and Breakage We are sure that you will take care whilst you stay with us and we acknowledge that accidents sometimes happen. We do however reserve the right to charge for any damage or breakages which we consider was deliberately or recklessly caused. You will be notified in writing as soon as is reasonably practicable if the damage is discovered after you depart. We also reserve the right to charge further sums if we are unable to re-let the room as a consequence of the damage. Smoking Policy We are a No Smoking Establishment. If we find that guests have been smoking in the room then we reserve the right to ask you to leave immediately. You will remain liable for the whole of the cost of your stay. Whether or not you are asked to leave we also reserve the right to charge a sum equivalent to one night's stay if we are unable to re-let the room for 24 hours whilst it is fully aired. You will be notified in writing as soon as is reasonably practicable if evidence of smoking is discovered after you depart. Our Liability We do not accept any liability for damage to your property or injury to you or other members of your party whilst on our premises unless caused by negligence of us or our employees. Data Any data collected as a result of your booking will be stored in accordance with the provisions of current Data Protection legislation. Law Any dispute between us will be governed by the non-exclusive law of the English Courts.